Support

Subscriptions and billing

How do I cancel Strivora Premium?

Subscriptions are billed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → Strivora and tap Cancel Subscription. In the app you can also go to Me → Manage subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

How do I get a refund?

Because Apple handles all payments, refunds are requested from Apple at reportaproblem.apple.com.

I paid but the app still shows the free version.

Open the Premium screen and tap Restore Purchases. Make sure your iPhone is signed in to the same Apple ID you used to subscribe.

Your account and data

How do I delete my account?

In the app, go to Me → Delete account. This permanently deletes your account and all of your data. If you subscribe, also cancel your subscription in your Apple ID settings, since deleting your account doesn’t stop Apple billing.

I forgot my password.

On the Log In screen, enter your email and tap Forgot password? to get a reset link. If you signed up with Apple, use Sign in with Apple instead.

Will my data sync to a new iPhone?

Yes. Sign in with the same account and your food log, weigh-ins and settings come back. Progress photos are stored only on the iPhone where you took them.

Using Strivora

The barcode scanner won’t open.

Strivora needs camera access. Go to Settings → Strivora and turn on Camera. The free version includes 5 scans a day; Premium is unlimited.

A food’s nutrition looks wrong.

Food data comes from the USDA FoodData Central database and Open Food Facts. You can create a custom food with the correct values, and let us know so we can look into it.

How are my daily targets calculated?

Strivora estimates your needs from your age, sex, height, weight, activity level and weekly pace, then adjusts as you log Friday weigh-ins. Targets never go below safe minimums.

Important

Strivora shares general nutrition and lifestyle guidance, not medical advice. It does not give medication advice. Talk to your doctor before changing your diet or medication. If you are struggling with your relationship with food, the Alliance for Eating Disorders offers free support.